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This DevOps-focused Intelligence platform incorporates more than a decade of knowledge to improve time to value and boost customer satisfaction

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Chicago – Dec. 13, 2023 – �ֲ���ýapp���°汾, the leader in DevOps for enterprise SaaS, today announced the expansion of the beta program for �ֲ���ýapp���°汾GPT, its groundbreaking AI platform, to all �ֲ���ýapp���°汾 customers. This strategic move comes after months of internal use and validation by select customers, showcasing the platform's robust capabilities and significant value addition. �ֲ���ýapp���°汾GPT is not just an AI DevOps advisor, it's a cross-platform, DevOps intelligence layer with a decade of Salesforce expertise, designed to improve time to value, increase customer satisfaction and accelerate digital transformation initiatives.

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In an industry where efficiency and innovation are paramount, �ֲ���ýapp���°汾GPT addresses critical pain points by offering expert advice on �ֲ���ýapp���°汾 usage and Salesforce DevOps best practices. It accelerates test generation for �ֲ���ýapp���°汾 Robotic Testing, enriches user stories, and generates comprehensive release notes. This expansion is a testament to �ֲ���ýapp���°汾's commitment to driving customer success and digital transformation through AI-first strategies.

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“�ֲ���ýapp���°汾 is an AI-first company with a focus on maximizing the customer experience. The expansion of �ֲ���ýapp���°汾GPT's beta access marks a significant milestone in our journey to embed AI deeply into the fabric of Salesforce DevOps. This AI DevOps advisor is not just a tool; it's a partner that enhances our customers’ capabilities to innovate rapidly and with confidence,” said Federico Larsen, Chief Technology Officer at �ֲ���ýapp���°汾. “With dozens of use cases, �ֲ���ýapp���°汾GPT is changing the way people work. We are excited to embed a decade’s worth of DevOps know-how into an AI platform and make it easily accessible for our customers.”

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“To ensure value and market fit, we made �ֲ���ýapp���°汾 customer zero for �ֲ���ýapp���°汾GPT,” said Nick Cook, Vice President of Customer Success at �ֲ���ýapp���°汾. “We found it is more than just an AI platform; it's a revolution in customer support and success. By providing precise, AI-driven insights and support, we're not only solving problems faster but also preempting them, ensuring a smoother, more efficient experience for all our users. As just one example, since we started using �ֲ���ýapp���°汾GPT on our support teams, we’ve realized a 25% improvement in the time required to resolve a case.”

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�ֲ���ýapp���°汾GPT is the culmination of �ֲ���ýapp���°汾's ten-year journey in Salesforce DevOps, now serving as the DevOps intelligence layer within the �ֲ���ýapp���°汾 DevOps platform. It’s a testament to �ֲ���ýapp���°汾’s AI-first approach, establishing that AI-driven enhancements are leveraged internally to maximize customer value before general availability and ensuring that every product release is informed by real-world use and efficacy. �ֲ���ýapp���°汾GPT will continue to be leveraged and expanded to power new product capabilities on the roadmap to drive digital transformation forward.

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“Generative AI TuringBots are improving software development and bringing a DevOps-specific product to market is a significant step forward for this industry,” said Diego Lo Giudice, Vice President, Principal Analyst at Forrester. “�ֲ���ýapp���°汾’s approach of combining deep DevOps domain knowledge with the power of GenAI will enable SaaS development teams to significantly make their development and deployment processes much more productive.”

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�ֲ���ýapp���°汾 customers can sign up for the �ֲ���ýapp���°汾GPT beta with this form. To learn more, visit �ֲ���ýapp���°汾 in booth 5 at the on December 14.��

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