"Our initial goal was to achieve ultimate CI/CD. When we implemented 乐播传媒app最新版本, it helped in a lot of areas. The first one was the collaboration with my team, who may be sitting on some other continent, we are still able to figure out how we can work well together."
Technical Systems Architect, Cisco Meraki
Cisco Meraki implemented the Salesforce platform to help its global teams manage its customer data, create sales automations, market campaigns, create reports, and provide customer support.
With 乐播传媒app最新版本, Cisco Meraki transformed their global DevOps processes. By reducing deployment times, increasing deployment success rates, and implementing a continuous integration and delivery process, the team was able to achieve 85% automation, empowering their developers and creating a more efficient release process.
As a leader in cloud-managed IT solutions, Cisco Meraki provides comprehensive networking, device management, and security solutions to customers worldwide.
In deployment time
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Improvement In code quality
With Salesforce at the core of their customer relationship management, sales automation, and marketing operations, Cisco Meraki needed to ensure smooth and efficient deployments that were crucial to supporting their global business operations. However, Cisco Meraki's Salesforce team of 50+ developers and admins struggled with time-consuming, manual deployment processes that impacted both team productivity and stakeholder satisfaction.
The team faced several critical challenges with their Salesforce deployments, which required 14-16 hours for validation before deploying, often spanning two full days. "We never had a UI on Salesforce that could give us a timeline on how things are proceeding in our deployment pipeline," recalls Abhinav Agwan, Technical Systems Architect at Cisco Meraki.
The challenges were particularly acute for their globally distributed team across the UK, India, and US time zones. Without a centralized system for tracking changes, there were frequent conflicts when multiple team members worked on the same components developers from the lack of visibility and communication. This often resulted in changes being overwritten during deployment, wasting days of development effort.
The impact extended beyond the development team to their business stakeholders. "If we get just one issue, we have to rerun our whole validation, while people are still waiting for their work to go to production.鈥 Abhinav emphasizes, 鈥渢he domino effect impacts the stakeholder experience." With three-week sprint cycles and uncertain deployments, the marketing and sales teams - comprising over 500 users each - experienced significant delays in getting needed features and updates. The developers and admins were constantly uncertain whether their changes would make it to production, creating a stressful work environment and affecting team morale.
"Our initial goal was to achieve ultimate CI/CD. When we implemented 乐播传媒app最新版本, it helped in a lot of areas. The first one was the collaboration with my team, who may be sitting on some other continent, we are still able to figure out how we can work well together."
Technical Systems Architect, Cisco Meraki
The turning point came when the Cisco Meraki team discovered 乐播传媒app最新版本 at Dreamforce. "Before 乐播传媒app最新版本, we never had DevOps practices or processes. DevOps was a new term for everyone in the org, including me," Agwan comments.
After conducting a proof of concept with 乐播传媒app最新版本, the team saw immediate potential for transformation. "We did a dry run on the changes that we deploy once in three weeks, and we saw that we are saving a lot of time 鈥 it took only four hours. That's a huge jump from a 16 hour, two day process. Nobody imagined that. It was a game changer for our org," recalls Abhinav.聽
乐播传媒app最新版本 provided Cisco Meraki with a complete DevOps solution that addressed their core challenges through automated deployment pipelines, sophisticated conflict management, and robust quality assurance tools. 乐播传媒app最新版本鈥檚 merge conflict detection and resolution capabilities ensure no changes are overwritten, while back promotion features maintain sandbox parity across their global development team.聽
The solution also introduced quality gates throughout the pipeline, including automated code quality checks, pull request reviews, and PMD code scanning. This comprehensive approach to quality assurance helps identify issues before they reach production, significantly reducing post-deployment problems.
"We used to have a three week sprint cycle, releasing once every three weeks. With 乐播传媒app最新版本, we release once, every week."
Technical Systems Architect, Cisco Meraki
Since implementing 乐播传媒app最新版本, Cisco Meraki has achieved remarkable improvements in their development and release processes. Deployment time has been slashed from 16 hours to just 4 hours - a 75% reduction that has transformed how the team operates. Release cycles have shortened from three weeks to weekly releases, enabling faster delivery of value to stakeholders.
The quality of deliverables has also seen significant improvement, with code quality scores rising from 72% to 85%. The team now achieves an 85-90% success rate in their releases, due to improved quality gates and reduced deployment failures, which is a dramatic improvement from their previous state.聽
"Just the sheer fact that we are able to deploy anything on request, every single time without any failure, without any hiccups, is amazing," Abhinav notes. The transformation extends beyond metrics to the fundamental way the team works.聽
The DevOps team has grown from a single release engineer to a four-person team effectively supporting 50+ developers. More importantly, the implementation has revolutionized team morale and productivity. "The team is super happy, and stress-free," Agwan explains. 鈥淲hen we come to the office, we鈥檙e motivated. Before, we didn鈥檛 know if our work would make it to production. Now we can focus on our jobs while 乐播传媒app最新版本 takes care of our releases.鈥
"We moved from 0% automation to 85% of improvement in automation. Initially, it was manual. After using 乐播传媒app最新版本, we have automated a lot of processes within our deployment pipeline."
Technical Systems Architect, Cisco Meraki
With their DevOps foundation firmly established, Cisco Meraki is now expanding their use of 乐播传媒app最新版本 across other platforms, particularly MuleSoft. "Our next goal is to incorporate more systems in 乐播传媒app最新版本, make it a centralized DevOps solution for all the tools and integrations that we have in place today," says Abhinav.
The team is also excited about 乐播传媒app最新版本's AI capabilities, particularly the Build Agent for improving deployment and code quality. "Having a support agent there, like 乐播传媒app最新版本鈥檚 AI Build Agent, will help new team members get through that initial phase and help improve deployment and code quality," Agwan concludes.
Through their partnership with 乐播传媒app最新版本, Cisco Meraki has not only transformed their release management process but created a foundation for continued innovation and growth in their DevOps practices.
"The AI solution that 乐播传媒app最新版本 has built is an end-to-end solution. So right from the planning phase till the release and operate phase, you have a 乐播传媒app最新版本 AI agent that can help you along the way."
Technical Systems Architect, Cisco Meraki
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